Terms & Shipping

Shipping & Handling

We ship our cabinets using nationwide freight carriers to residential as well as commercial addresses.

After an order is placed, it will be processed within 24 hours upon order confirmation. In case of any change requested by the customer after order confirmation, an additional service charge might be applied.  Allow 1-3 Business Days for processing of the order. The shipping tracking information will be delivered to customer email account after the product is being dispatched from Cabinet Motion warehouse.  Allow 3-7 business days for FREE shipping product.

Will Call will be available after 24 hours of a regular business day once the order is confirmed.

We provide RUSH shipping for an additional shipping charge. Please contact our customer service to know its detailed time frame and pricing. For special orders, custom finished products or other conditions might cause a delay in shipping of your order. Our customer service desk will do their best to keep you informed on the status of your order via a phone call or email.You can call our customer service desk at 1-888-211-8261 or you can email us ( info@cabinetmotion.com ) if you need any assistance. We are always there to assist you with any issue related to your order.
The complete inspection of your order is very important upon arrival to prevent any denial of damage during shipping by the carrier. All orders shipped will require receiver’s signature upon delivery.

Inspection Instructions

Before you or the designee signs off for the order, please make sure to follow these easy inspection steps:

  • Check the overall appearance of your order to make sure that there are no major visible damages on any corners or the surface wrapping;

  • If any damage is noticed, please write a detailed description note on the carrier’s receipt in presence of the carrier driver. Taking photos of these conditions with the shipper will be a great help in the event a claim.

  • Please confirm that the carrier’s receipt (and what has actually been delivered) correctly corresponds to item count you were provided by our customer service desk via email;

  • Please DO NOT refuse to accept the delivery of any item therein, even if there are signs of damage.

Please make sure all inspections have been followed as recommended. Without your thorough inspection and written detailed documentation of any damage to your order that occurred during shipping, you will have waived any claims against the shipping carrier. Once you have accepted and signed your order receipt in good condition, neither the shipping carrier nor Cabinet Motion will accept any claims of shipping damage or missing order quantities.

If you have any questions on matters related to your order, please don’t hesitate to call or email our customer service desk at any time. We are always there for your assistance.

Damage Claim

Claims for open and obvious shipping damage or quantity shortage will require you to file a claim form with Cabinet Motion’s customer service team. To submit a shipping damage claim, we will need the following information and documents:

  • A written claim is required, via email or fax. Please indicate “Shipping Damage Claim” as the document title or email subject;

  • Your delivery inspection report should be included, as well as your full name and original invoice number;

  • A Copy of shipping carrier’s delivery receipt;

  • The receipt should contain the description of damage on the package and signature of the receiver. The document can be transmitted to us as a close-up, in-focus photo, or can be scanned via email or simply faxed;

  • In-focus photos of the damaged package, taken at the time your order arrived, should be submitted as additional documentation.

All claims must be reported within 24 hours of receiving your order. This time period will be based on the carrier’s signed trucking receipt. We recommend you to pay special attention on the time period for submitting your claim. Any claim filed after the given time frame may result in denial of your claim.

If you have any questions on matters related to your order, please don’t hesitate to call or email our customer service desk at any time. We are always there for your assistance.

Concealed Product Damage Claim Instructions

We do have an experienced team in our shipping and receiving department. In an unusual instance, the damage in your order, which was caused by our shipping department, can be considered as a concealed damage claim. The following damages may be considered as a concealed damage:Scratches, dents, or cracks of the basket; Broken glides; Broken door hinges; Missing hardware for assembly; Accessory received in the right quantity but in the wrong size or SKU.

To submit a concealed damage claim, we will need to have the following information and documentation:

  • File the claim report with our customer service desk at the soonest opportunity after the damage is discovered;

  • Submit your claim, in writing, via email or fax. Please indicate “Conceal Damage Claim” as the document tile or the email subject;

  • Carrier’s trucking number, you invoice number, and your full name;

  • Please make a detailed list of the problems in your claim report so that we may easily understand your claim;

  • Please provide in-focus photos of the damage along with your claim report.

Please pay close attention to the time period of filing this claim. All concealed damage claims must be reported within 48 hours after receiving your order. This time period will be based on the carrier’s signed trucking receipt. No claims for concealed damage will be accepted after 48 hours.

After your damage claim is received and verified by our customer service team, you will receive a Damage Claim report via an email or fax with a claim number issued by Cabinet Motion. To be able to process the claim, Cabinet Motion must receive signed and verified damage report reply from you. After approval of the claim, Cabinet Motion will ship out the replacement parts along with a return packing material for the damaged part or parts to be shipped back to our office for inspection. The cost of the replacement part or parts will be billed to the customer’s credit card. The replacement parts’ amount will be reimbursed to your credit card in 48 hours, after Cabinet Motion receives the damaged parts from you. The 48 hours will be counted based on the shipping carrier’s tracking receipt.

Please have faith in us for the most efficient and fair resolution of your claim. Our customer service team will contact you as soon as they receive your written claim.

If you have any question on matters related to your order, please don’t hesitate to call or email our customer service desk at any time. We are always there for your assistance.

Return Policy

Under certain circumstances, even if a product is not considered as a Damage Claim, return will still be accepted.

  • Returns will need to be authorized by Cabinet Motion prior to return shipment. For authorization, please send an email request to a RETURN report number. A return report must be requested by the customer within 10 days from the date of shipment received by the customer.

  • All items returned in good condition, subjected to Cabinet Motion’s inspection, will incur a 35% restocking fee based on the item’s original sold price.

  • The customer is responsible for setting up all return packages & shipments, including the cost of carrier in order to return the product.

  • When the returned item(s) are received, the original value of the returned items minus the applicable restocking fees will be credited back as soon as our customer service team has completed processing (usually within 1 week).

  • If the returned item(s) received a FREE shipment coupon at the time of purchase from Cabinet Motion’s promotion, related original shipment cost will be subtracted from the return credit, (usually it is equivalent 10% of the returned item sold value).

  • Cabinet Motion will not process any returns if the product return shipment is missing or damaged by the return shipping company selected by the customer.

  • Any returned product, which is deemed un-sellable, would not receive credit.

  • A return receipt must be issued from Cabinet Motion as the official proof of the credit return.

Warranty

Cabinet Motion provides a complimentary 2 years limited warranty from the date of purchase on the following items:

  • Assembly Hardware broken.

  • Drawer glide not closing properly after installation.

  • This warranty covers the original purchaser for as long as the original purchaser owns the home the accessory were originally installed in within the warranty period.

  • The warranty only covers replacements for specific defective part of the product, any un-defective area will not receive any replacement. It does not cover any type of labor costs. Replacement parts are subject to availability, and due to product changes over time, it is possible that the replacements could vary from the parts originally supplied. Every effort possible will be made to make sure that the best option for replacement is made available.

  • The customer will be responsible for any shipment charge of the replacement part.

  • The warranty is non-transferable.

The warranty does not cover damage resulting from the following:

  • Normal wear and tear

  • Alteration or modification

  • Improper assembly or installation

  • Extreme temperature changes

  • Fire, water, or other catastrophe

  • Acts of God

  • Improper maintenance

  • Use of harsh or abrasive chemicals

  • Abnormal humidity

  • Abnormal dry conditions

  • Abnormal exposure to sunlight

EXCEPT TO THE EXTENT PROVIDED BY APPLICABLE LAW, ALL IMPLIED WARRANTITES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN BURATION TO THE SHORTER OF THE PERIOD PROVIDED BY LAW OR THE PERIOD OF THIS WARRANTY, AND UNDER NO CIRCUMSTANCES SHALL CABINETDIY BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SUSTAINED IN CONNECTION WITH THE PRODUCT. THE EXPRESS WARRANTY ABOVE CONSTITUTES THE ENTIRE WARRANTY AND IS IN LIEU OF ALL OTHERS EXPRESSED OR IMPLIED.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an implied warranty lasts, therefore, the above limitations or exclusions may not apply to you.

Warranty Claim

All warranty claims must be in writing and by the original purchaser.

To submit a warranty claim, we will be needing the following information and documentation:

  • File the claim report with our customer service desk as soon as possible after discovering the warranty issue;

  • Submit your claim, in writing, via email or fax. Please indicate “Warranty Claim” as the document title or email subject;

  • Please include your full name and original invoice number;

  • Please make a detailed documentation of the problems in your warranty claim report so that we may review your claim;

  • Please provide in-focus photos of the damage along with your claim report.

Please pay close attention on the time period within which to file a claim as no warranty claims will be accepted after 2 years from the date of purchase.

After the Warranty Claim is received and verified by our customer service team, you will receive a Warranty Claim report via email or fax with a warranty claim number issued by Cabinet Motion. You are required to review as well as verify all information, and agree on the terms & conditions for the replacement. Cabinet Motion will ship out the replacement parts along with a return packing material for the damaged part to be shipped back to our office for inspection after acceptance of the signed and verified warranty claim report. The cost of the replacement part will be billed to your credit card pending the return of the warranty item from you. This charged amount for replacement parts will be refunded to your credit card within 48 hours (based on the shipping carrier’s receipt) after we received the return from you.

If you have any questions on matters related to your order, please don’t hesitate to call or email our customer service desk at any time. We are always there for your assistance.

After all, your complete satisfaction is our goal.